Política de frete

When will I receive my Parts order? (Not Print On Demand) 

SHIPPING

We are very thankful for your orders but as hard as we try, we are not Amazon with hundreds of robots moving packages for us. One day we might have some (and we will make them fast too!), but for now please allow 1-4 days for your order to be shipped regardless of the shipping method selected.  

MotoRacer USA ships to most addresses around the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. (You will be notified if this is the case but it is very rare that we cannot ship an item)

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not the date the order is placed.

Business days do not include weekends or holidays.

Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday or next working day.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

MotoRacer USA  is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and the shipping fee is non-refundable. In cases such as these, please directly contact the courier with any inquiries about the status of your package.

DOMESTIC FREE SHIPPING TERMS AND CONDITIONS

• Most orders $75.00 and over qualify for free standard shipping to the contiguous 48 US states
• Most orders $75.00 and over shipping to an APO address qualify for free shipping
• Any orders given free freight will typically be shipped via (UPS or USPS)
• Orders are shipped from our location in Antioch, CA
• Shipping changes including intercepts and address changes may be subjected to a $15 Service fee, and any abandoned packages (Returned to Sender) with the qualified 'Free Shipping' Selection may be subjected to a 15% Restocking fee.
• Qualifying orders must select free ground shipping at checkout in order to receive promotion

We understand that when you make an order, you want your products as quickly as possible, and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. Additionally, we work closely with our vendors in order to have the product shipped directly to you from their warehouse if that means you will get the product faster.

We work hard to make sure items we sell are available for quick fulfillment and shipment, naturally not all items will always be in stock at all times! In some cases, we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Most orders will be shipped with either UPS or USPS, whichever provides the quickest transit time to you.

FAILED DELIVERIES & RETURNED PACKAGES

USPS will attempt to deliver a package up to 2-3 times, after a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment less shipping costs and the item will be returned to stock. If you would still like this item, you will need to reorder the item again. In the event that USPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, MotoRacer USA is not responsible for payment of return shipping costs levied by the courier. Similarly, MotoRacer USA  is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable. Please remember that we can only ship to the address that you have input into the system upon checkout.

Order is marked as delivered - but not there.

In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

 GOVERNMENT HOLIDAYS WHEN PARCELS DO NOT MOVE

• New Year’s Day (observed)
• Martin Luther King Jr. birthday
• Washington’s Birthday
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day (observed)
• Thanksgiving Day
• Black Friday
  
• Christmas Day

For shipping related inquiries please send your order number and inquiry to info@motoracerusa.com